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Privacy PolicyTerms & ConditionsCancellation & Refund Policy

Privacy Policy

Last Updated: November 2025

At Dendro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Personal details such as name, email, phone number, and shipping address

  • Payment information (processed securely by third-party payment gateways)

  • Browsing data such as IP address, device information, and cookies

2. How We Use Your Information

Your information is used for:

  • Processing and delivering your orders

  • Improving website experience and product offerings

  • Customer service and support

  • Sending promotional updates (only if subscribed)

3. Data Protection

We implement standard security measures to protect your information. However, no online transmission is 100% secure.

4. Sharing of Information

We do not sell or trade your personal information. Data may be shared only with trusted service providers such as delivery partners and payment gateways.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings.

6. Your Rights

You may request:

  • Access to your data

  • Correction of inaccurate information

  • Deletion of your account/data

7. Contact Us

For privacy-related concerns, email us at dendrofurniturecraft@gmail.com

Terms & Conditions


Welcome to Dendro!

By accessing or using our website, you agree to the following Terms & Conditions.

1. Use of Website

You agree to use the website for lawful purposes only.

Unauthorized copying of content, images, or product designs is prohibited.

2. Product Information

We aim to provide accurate product details, including dimensions, colours, and materials.

However, slight variations may occur due to screen settings or natural wood textures.

3. Orders & Payments

  • All orders are processed upon successful payment.

  • Prices are subject to change without prior notice.

  • We reserve the right to cancel orders in the event of pricing errors or unavailable products.

4. Shipping & Delivery

Estimated delivery timelines are shared during checkout.

Delays may occur due to logistics or external factors.

5. Intellectual Property

All website content—including images, designs, and text—belongs to Dendro.

Any reproduction without permission is strictly prohibited.

6. Limitation of Liability

Dendro is not responsible for:

  • Damages caused by misuse of products

  • Delays due to third-party logistics

  • Technical issues on the website beyond our control

7. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the revised Terms.

Cancellation & Refund Policy


At Dendro, we ensure a smooth and transparent shopping experience.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placing them.

  • After 24 hours, orders may enter production or dispatch and cannot be cancelled.

2. Refund Eligibility

Refunds are issued only if:

  • The product is damaged upon delivery

  • The wrong product was delivered

  • The order was cancelled within the allowed timeline

3. Non-Refundable Items

  • Custom-made or made-to-order wooden furniture

  • Products damaged due to customer handling

  • Items without original packaging

4. Replacement Policy

If a product arrives damaged:

  • A replacement will be arranged after verification

  • Photos/videos of the damaged product must be shared within 48 hours of delivery

5. Refund Processing Time

Approved refunds will be initiated within 7–10 business days to the original payment method.

6. Contact for Returns

Email: dendrofurniturecraft@gmail.com

Include order number, issue description, and photos (if applicable).